Customer Grievance Redressal: Level 1
1. 
1800-210-1123
(09:00 AM to 7:00 PM, Mon to Sat, excluding national holidays.)
2. 
customercare@arkafincap.com
3. Visit our branch: 09:30 AM to 6:00 PM, Mond to Sat, excluding national holidays, 1st & 2nd Saturdays.)
4. Letters: Write to our Registered Office at:
2504, 25th Floor,
One Lodha Place,
Senapati Bapat Marg,Lower Parel,
Mumbai – 400013
Customer Grievance Redressal: Level 2
Customer Grievance Redressal Officer
Nodal Officer: Mr. Sujir L. Nayak +91-22-40471000
grievanceredressal@arkafincap.com
Corporate Office (Mumbai)
Arka Fincap Limited
2504, One Lodha Place, Senapati Bapat Marg, Lower Parel, Mumbai - 400013, Maharashtra.
Investor/Debenture Holder Grievances
Ms. Niki Mehta
Company Secretary & Compliance Officer
2504, One Lodha Place, Senapati Bapat Marg,
Lower Parel, Mumbai 400013, Maharashtra
+91-22-40471000
Debenture Trustee
Catalyst Trusteeship Limited
(Erstwhile GDA Trusteeship Limited)
GDA House, Plot No. 85, Bhusari Colony (Right),
Paud Road, Pune – 411038
Contact Person: Deesha Srikkanth
022-49220555 | 022-49220505 (FAX)
Careers
Reach us at:
Smart ODR Portal
Contact Details of Centralised Receipt and Processing Centre (CRPC)
Complaints with RBI on https://cms.rbi.org.in.
Complaints can also be filed in physical mode to:
Centralised Receipt and Processing Centre (CRPC)
4th Floor, Reserve Bank of India,
Central Vista, Sector-17
Chandigarh 160017
Email ID: crpc@rbi.org.in
Customer Grievances / Escalation Matrix.
"In our pursuit to provide you with the best of our Services and dealings for your loan account related transactions, we are happy to share the three-level approach for resolution of your Query, Request & Complaint". The three-level escalation mechanism for resolution of your query, request, or complaint is available at the link provided below.
Please click on the below link to view the detailed Customer Grievance / Escalation Matrix.
The mark ‘Kirloskar’ in the status line is owned by Kirloskar Proprietary Limited and Arka Fincap Limited is the permitted user